Effective Communication – Training activity

Stage of the project

Working Phase/communication skills/non-violent communication


  • to make participants aware of the different communication styles and the related advantages and disadvantages
  • to develop the use of a way of communication based on respect for the others and for one’s self
  • to highlight the importance of preventing conflicts through the use of correct communication methods


  • Group size: from 3 to 30
  • Duration: 2 hours
  • Materials: PowerPoint presentation, blank sheets, pens

Learning Outcome

  • Non-violent and respectful communication skills
  • Awareness on different styles of communication
  • Improvement of interpersonal relationships
  • Knowledge on best communication way to prevent conflicts


Step 1.

The trainer presents the 3 different communication styles, describing verbal and non-verbal expression characteristics and the advantages/disadvantages of preventing conflicts.

The session should be presented through a PowerPoint or through some visual support with references to everyday life examples.

Step 2.

After the presentation, the trainers divide the participants in small groups and give to each group a worksheet to be filled, with:

  • A brief description of possible situations close to participants’ life, better if adapted to their interests and needs (i.e. Your friend has just arrived to have dinner at your place one hour late. He/she did not call you to tell you that he/she will be late. You get annoyed about this situation. You tell him/her:…)
  • A grid with the 3 communication styles (Passive, Aggressive, Assertive) on 3 different lines and a right column, to be filled from them with the consequences.

Step 3.

Each group analyse the situation and develop it according to the different styles of communication, analysing its consequences

Step 4.

The groups stage one situation and all the assistants discuss the probable consequences.

Reflection & evaluation

The activity helps to think about a more effective interpersonal communication style that moreover contributes to the personal welfare, since a person who knows how to express his/her needs and opinions respecting the others reinforce his/her self-esteem and improve his/her interpersonal relationships.


Adapted from:   Social Skills Training – Methodological Guide, Association of Learning “Mind the Gap”